FAQ

  • What payment methods do you accept?
  • ? Refunds & Installments
  • Can I place an order without creating an account?
  • Where is my order confirmation?
  • How do I cancel my order?
  • When will my order arrive?
  • What countries do you ship to?
  • How much is shipping?
  • Can I track my order?
  • Can I return or exchange an item?
  • How do I return an item?
  • My order has arrived but it’s not as I expected. What can I do?

Payment

  • What payment methods do you accept?
  • ? Refunds & Installments

What payment methods do you accept?

Payment Methods Accepted on Creavibe.shop

At Creavibe Fashion & Jewelry, we want to offer you a smooth and secure shopping experience. That’s why we accept multiple payment methods through Shopify Payments.

 

? Credit & Debit Cards

•Visa

•Mastercard

•American Express

•Discover

•Diners Club

? All transactions are secured with SSL encryption and a secure payment gateway.

 

? Fast & Secure Payments

•Apple Pay ? (for iPhone/iPad users)

•Google Pay ? (for Android users)

•Shop Pay ? (fast and secure checkout with Shopify)

? Refunds & Installments

? Can I pay in installments?

 

? Currently, we do not offer installment payments. (Or Yes, if Shop Pay Installments is enabled in your region).

 

? What payment methods are accepted?

 

? We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay.

 

? Can I get a refund to a different payment method?

 

? No, refunds are processed to the original payment method used.

 

? Can I place an order without creating an account?

 

? Yes, you can checkout as a guest, without creating an account.

Ordering and delivery

  • Can I place an order without creating an account?
  • Where is my order confirmation?
  • How do I cancel my order?
  • When will my order arrive?
  • What countries do you ship to?
  • How much is shipping?
  • Can I track my order?

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.creavibe.shop/registe and follow the instructions on-screen.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info.creavibe@gmail.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via info.creavibe@gmail.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

When will my order arrive?

Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

What countries do you ship to?

Which countries do you ship to?

 

We currently ship to the United States ?? and Canada ??.

 

? Shipping Details:

•United States: Delivery typically takes 7-14 business days.

•Canada: Delivery typically takes 7-14 business days.

 

If you’re outside of these countries and interested in our products, feel free to contact us at info.creavibe@gmail.com  for more information. ?

How much is shipping?

How much does shipping cost?

 

We offer flat-rate shipping and free shipping on qualifying orders:

 

? Shipping Rates:

•Orders under $75: $9 shipping fee

•Orders over $75: FREE shipping

 

? We currently ship to USA & Canada.

 

For more details, check our Shipping Plolicy or contact us at info.creavibe@gmail.com ?

 

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Returns

  • Can I return or exchange an item?
  • How do I return an item?
  • My order has arrived but it’s not as I expected. What can I do?

Can I return or exchange an item?

You can absolutely return your item to us, within 7 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges. If you’re unsure about clothing sizes, we recommend ordering the two closest matches and returning the one that doesn’t fit.

How do I return an item?

Please contact our customer service team via info.creavibe@gmail.com Providing the return is within the 7-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via info.creavibe@gmail.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.