Return and Refund Policy

Return Policy - 7 Days

At Creavibe, we value your satisfaction and strive to provide high-quality products. If you’re not completely satisfied with your purchase, you may return your item(s) within 7 days of receiving your order, subject to the conditions below

 

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

1. The item must be unused, in its original condition, and with all tags and packaging intact.

2. Personalized or custom-made items, such as engraved jewelry, are non-refundable unless there is a defect.

3. Sale or clearance items are final sale and cannot be returned.

 

How to Initiate a Return

To start the return process, please follow these steps:

1. Contact us at [your email address] with the subject line: “Return Request – Order #[Your Order Number].”

2. Provide the reason for the return and include photos if the item is damaged or defective.

3. We will review your request and provide return instructions within 48 hours.

 

Shipping Costs

• Customers are responsible for the shipping costs associated with returning the item(s).

• If the return is due to a defective or incorrect product, we will cover the return shipping fees

 

Refund Process

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5-7 business days back to your original payment method.

• Please note that original shipping fees are non-refundable.

 

Exchanges

We currently do not offer direct exchanges. If you’d like a different product, please return the original item and place a new order.

 

Contact Us

If you have any questions about our return policy, please don’t hesitate to reach out at info.creavibe@gmail.com  We’re here to help!